Your email address is very important because this is tied to your Fusion account.
I don't remember my email address
If you don't remember your email address and can't login anymore, we encourage you to leave a ticket so our Support Team can assist you.
I no longer have access to my
Fusion account's email address
You're not working/studying in the same school anymore? There can be two ways to deal with this:
01. You remember your password
If you remember your password, you can still login into your Fusion account using your current email. You can then change your registered email in your Account settings.
[Related: Changing your user information]
02. You don't remember your password
Unfortunately, if you cannot login back to your account because you also lost your password, we cannot change any of your user details nor can we provide you a new password. This is protect users against fraud.
However, there are some steps that you can do:
- If you're an Editor or Contributor, please contact your Head Editor to add you back into the team by using your new active email address.
- If you're a Head Editor with other co-Head Editors, please contact them to add you back similarly to the step for Editors and Contributors. On the other hand, if you're the sole Head Editor of the project, please contact the Support Team explaining the situation. The Support Team will then assess whether or not to create a new account for you.