Fusion's page editor runs on Canva. If Canva itself is down, Fusion gets affected by it as well.
In this article:
Signs that show Canva might be down
- Loading the page editor takes too long or stops altogether
- Error messages such as "Error 500", "Error 503" or "Canva is unreachable" show after clicking on the Pencil icon.
- The screen goes blank after clicking on the Pencil icon
Checking Canva's status
If one of these things happen, the first thing to do is to check the Canva status site. If there are any known issues that can prevent users from normally using the app or if Canva is down, it will be shown there. This site is regularly maintained and updated by Canva engineers.
What to do if Canva is down
Unfortunately, all we can do is wait until Canva engineers have finished fixing whatever is wrong with the app. There is no need to submit a request or email saying that Canva is down. Kindly check the Canva status page from time to time to be informed if the app is back to normal.
What to do if Canva is not
down but issues still persist
If the status message shows that all systems are operational but you still encounter issues, please do not submit a request through the link shown in the screenshot and please try doing the following steps first:
01. Check internet connection speed
Canva relies on fast internet connection in order to work properly. Please check with your internet provider if there are any service interruptions. Alternatively, you may use third party sites to check your connection speed like: http://www.speedtest.net/
02. Check browser version
Aside from fast and stable internet connection, Canva runs on the most updated versions of web browsers. Please make sure that your browsers are updated. You can check your browser version and if it's updated here: https://www.whatismybrowser.com/
Also, please be reminded that Canva only runs on desktop web browsers and not on mobile browsers. Trying to access the Canva Page Editor through a mobile browser would definitely show any of the aforementioned signs.
03. Clear browser cache
Browser cache is "a temporary storage area in the computer memory that holds the most recently downloaded Web pages." (Source) By storing cache data, web browsers reduce the time it takes to load websites especially those that are frequently visited by you.
However, sometimes, the old version of a website in the browser cache causes issues which may lead to you being unable to use Canva. To solve this, you can clear browser cache under the Settings of your respective browsers.
04. Check firewall and server settings
If you've tried all of the previous steps and you still could not access the Canva Page Editor, it might be possible that Canva is blocked by your school or internet provider.
If you are using Fusion/Canva at school, please get in touch with your IT/Computer Department first to double check the firewall or school server settings. If Canva is part of the block list, kindly request it to be removed from there. This should solve the problem.
However, if Canva does not show up in the block list, the issue now lies with the internet provider. First step is to ask your IT person to get the .har file that generates when you log in and then send it to us so we can determine what exactly blocks Fusion/Canva from your end. Our Support Team will then guide you to the next steps depending on the data extracted from the file.
If the issue still persists even after doing these steps, please submit a request through this page with details regarding what you're experiencing and screenshots if possible.