If the quote or invoice issued to you has any errors or discrepancies like:
01. Quote mismatch
While we encourage you to use the Quote Calculator found under the Manage section to generate your quotes, there would be times where a special price or discount can be granted to you by our Sales Team.
If the quote generated by the app is not the same as the original quote given to you by our Sales Team, kindly submit a request to our Support Team together with a screenshot of the quote email you initially received. You will be then reissued a quote.
02. Deposit not deducted
Upon checking your final invoice and you see that the deposit was not deducted, please submit a request to our Support Team. They would forward this to our Accounts team and a corrected invoice would be issued to you.
NOTE: Please always double-check the final invoice before paying. If you notice that the deposit was not deducted, please refrain from paying until you receive the revised invoice.
03. Other concerns
For any other concerns or inquiries about quotes, pricing, discounts or payment breakdown, please submit a request ticket addressed to the Sales Team.