The password email is very important since it contains user details needed for team members to log in. If your team members did not receive their password email, here are the things to do:
01. Double check email
Make sure that the email address you've inputed is the correct one. Be wary of spelling mistakes. If you used a wrong email address for your team member, you can delete them first. Then, add them back using the correct email address. They should be able to receive their password email.
02. Check Spam/Junk
Sometimes automated emails from Fusion get marked as Spam. Kindly have your team members check their Spam/Junk folder to see if they received an email from: firstname.lastname@example.org.
If they find their password email in their Spam/Junk folder, kindly have them mark the said email address as "Not Spam" so the next emails go directly to their Inbox.
03. Reset password
If the email address is correct and your team member still hasn't received any email (even after checking their Spam/Junk folder), you can reset their password.
To reset a team member's password, go to the Team tab under the Manage page. Click on the team member you'd like to reset their password and then click on Reset password. In the next few minutes, your team member should be receiving another email with a new password.
WARNING: In the case of a team member receiving late emails, please let them know to use the password in the most recent email sent to them. The app would only accept the most recent password thus making the password from a previous email invalid.
If your team members still do not receive any emails even after doing the suggested steps, please send a request to our Support Team. Please include the names of the members having difficulties in receiving emails. Our Support Team will track the emails sent to your team members and provide the passwords if necessary.