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  1. How can we help?
  2. Something is not working?
Something is not working?

Find solutions for all the problems that we know of.

Problem with a page

  • My pages don't show properly on Preview Mode
  • Lost or accidentally deleted Profiles
  • Profile Form issues
  • I made changes on my Profile Pages but it does not save
  • Question Marks on Profile Pages
  • I can't add, move, duplicate, unlock or delete a page
See all 10 articles

Download quality

  • A blank page didn't export at the right size
  • Watermarks on my PDF proof
  • Text is broken or corrupted
  • Elements missing on the PDF
  • Lines, texts or images have moved during PDF export
  • Dotted lines appear on grouped photos on PDF export
See all 12 articles

Account / login

  • I did not receive the password reset email
  • There's a problem with my email address
  • I just received an email for my new password but it doesn't work... What can I do?
  • I lost my password... What can I do?

Managing your projects

  • I can't change my Editor's deadline
  • I can't switch to another project
  • The Piggy Bank counter is not accurate
  • How can I check my Project Status?

Team management & collaboration

  • Team members not receiving their password email
  • Page assignment issues

General use

  • Fusion Website Access Issues
  • Canva Page Editor not working
  • Error 404
  • Fusion is running slow
  • How do I adjust my browser so I can see the Fusion system properly?
How can we help?